What plans are available and how much does innova cost?
There are 3 plans available. Feedback, Publish & Publish AI For more details of what each plan offers and what they cost see the pricing plans page here, hint, we’re better value than ALL similar services!.
Can the Review Tab appear on more than 1 page of my site?
Yes. We recommend you add the Review Tab to all pages of your website to give your reviews maximum visibility to customers.
Can I select which reviews are displayed on my website?
Yes. You control which reviews are displayed and which are not.
Will reviews on my website help bring more visitors?
Reviews can contain keywords and are unique content, also they are added regularly. Keywords and ‘Fresh content’ are recommended by Google so they are great for search engine optimisation (SEO).
Why are reviews useful for SEO?
Reviews are unique textual content - this is the core material Google analyses to understand what your website is about and uses to rank it against others. The more fresh, keyword rich, relevant and unique content on your website, the better.
Does my website get the SEO juice?
Yes. The innova code snippet is added to your website in the <head> which means your website is attributed to owning the review content which benefits your search engine optimisation greatly.
Will I have gold stars in Google search results?
We have built innova to Google recommended format ‘Rich Snippets’ - which tags reviews as high-quality content which can activate the Gold stars in the Google search pages. You will need as many reviews as possible, try to collect at least 30.
How many reviews do I need to improve my ranking?
Google won’t give an exact number but we believe you should aim to collect more than 30 reviews to help your search ranking improve.
Do I get notified when I receive a new review?
Yes. Each time a review is given you receive a notification. The reviews go to your Dashboard Inbox where you can choose to Display or not.
Can fake reviews be posted on my website?
No. When a review is given it does not go online without your approval. You receive a notification each time a review is given, then go to your Review inbox and choose to display or not.
How do I deal with negative reviews?
If you receive negative reviews you do not have to display it. Don’t ignore negative reviews though, reply to the reviewer to discuss or settle an issue. Reviewers will greatly appreciate you caring enough about their comment to reply to them, and might change their opinion due to that.
Do I display only my best reviews?
We recommend you don’t publish just your best reviews as this lacks authenticity. Displaying a 3/5 review and replying to the reviewer with an explanation or justification of why they may have given a lower review will show your transparency and the authenticity of your reviews.
Can I reply to the reviewer?
Yes, you can reply to the reviewer either publicly or privately. You may want to thank your reviewers or use this function to settle a negative review. If you reply to a Google or Facebook review, the replies will also appear there.
Will my reply to the reviewer be public or private?
You can display a review and reply privately or publicly. You can also reply privately to the reviewer without publishing the review.
Can I see the email address of the reviewer?
Yes. You can see the email address of your reviewer so you can correspond with them directly from your own email system if you like. This also enables you to build a valuable marketing database.
Can I choose the position of the Review Tab?
Yes. Position your Review Tab on the bottom left or right of your website. If you use a live chat service you can position the Review Tab conveniently to the other side so they don’t overlap.
Can I choose the colour of my Review Tab?
Yes. there are 6 colors to choose from so your Review Tab sits beautifully on your website, complementing your branding. .
Do the Review Tab & Review Window work on mobile devices?
Yes. We have designed the Review Tab and the Review Window to look and work fantastically well on all devices and screen sizes, portrait or landscape.
Is the Review Tab in an iframe?
Is the Review Window in an iframe?
Yes, the Review Window is contained within and iframe that allows it to be embedded within any page of your website.
How do I install the Review Tab?
On regular websites you simply add a code snippet to the <head> part of your code to install the Tab. For WordPress sites it’s even easier. See the installation guide here.
Does Review Tab work on WordPress sites?
Yes. We have a Review Tab Plugin built specially for WordPress users and is easy to install without touching any code. The InnovaReviews WordPress plugin can be found here: https://wordpress.org/plugins/innovareviews/ .
How do I install the Review Window?
The Review Window requires 2 small code snippets to install, one in the <head> and the other in the <body>, it’s very straightforward. See the installation guide here.
Does Review Tab work on Shopify sites?
We are currently building a Shopify plugin - coming soon. You can manually add the Review Tab easily though: Create an account then find the <head> tag in your Shopify site (takes just 3 clicks), and paste the code snippet from our dashboard there.
Does Review Tab work on Weebly sites?
Yes. After creating an account copy your code snippet from our dashboard. Then in Weebly, go to Settings > SEO > Header Code and add the code snippet.
What payment methods do you support?
Like many big companies, we use the secure payment gateway Stripe, which supports all major credit cards (Visa, Mastercard, AMEX, Maestro and Discover).
Can I cancel my contract?
With Innova there is no contract to sign and you can cancel your subscription at any time. Payments will be stopped when the current subscription period ends. Please email firstname.lastname@example.org to cancel.
Do I need a credit card to sign up for a free trial?
No. Just sign up for a free trial at https://www.innovareviews.com/signup.
Can I pay the subscription fee monthly or annually?
You can pay monthly or annually. Paying annually gives you around a 13% saving.
What happens at the end of the free trial?
You will be prompted to pay a subscription fee at the end of your free trial. You can pay online using your credit / debit cards from the Dashboard > Settings > Payments section.
Can I reactivate my account even if my trial has expired?
Yes. If your trial has expired, you can still log in to the Dashboard and go to the Payment section, enter your card details and your account and reviews will be reactivated.
How long is the free trial?
The free trial is 14 days long. If you need more time, just let us know: email@example.com.