What products does InnovaReviews offer?
There are 3 products available: the Review Tab, the Review Window (single) and the Review Window (multi).
The Review Tab and the Review Window (single) display the same reviews. Some people prefer the Tab to display their reviews, others prefer the Window embedded in their page (some both - yes you can have both!). These options are commonly used for reviews about the business in general.
The Review Window (multi) allows an unlimited number of review windows to be created. Perfect if you have a range of products, or various services and wish to offer reviews of each on your website. If uncertain which option is best for you please email firstname.lastname@example.org and we'll be happy to advise.
How do I install the Review Tab?
Standard websites - Copy the ‘REVIEW TAB CODE’ from your dashboard and insert into the code on each page of your website before the tag.
What is the pricing of the Review Tab?
There’s a subscription fee of $6 USD per month for the Review Tab.
Can I have the Review Tab & the Review Window (single)?
Yes you can have both the Review Tab and the Review Window (single) within one website. They will show the same reviews as each other. The cost of the Review Tab and Review Window package is $20 USD per month.
Can the Review Tab appear on more than 1 page of my site?
Yes. We recommend you add the Review Tab to all pages of your website to give your reviews maximum visibility to customers.
Does the Review Tab work on WordPress sites?
Yes. We have a Review Tab Plugin built specially for WordPress users and is easy to install without touching any code. The InnovaReviews WordPress plugin can be found here: https://wordpress.org/plugins/innovareviews/
Does the Review Tab work on Shopify websites?
We are currently building a Shopify plugin - coming soon. You can manually add the Review Tab to Shopify websites easily though: Create an account at InnovaReviews, then find thetag in your Shopify site (takes just 3 clicks), and paste your custom snippet code from our dashboard in there, and you’re done.
Does the Review Tab work on Weebly websites?
Yes. After creating an account at InnovaReviews, copy your custom snippet code from our dashboard. Then in Weebly, go to Settings > SEO > Header Code and add the snippet code.
Can I choose the position of the Review Tab?
Yes. Position your Review Tab on the bottom left or right of your website. If you use a live chat service you can position the Review Tab conveniently to the other side so not to clash.
Can I choose the colour of my Review Tab?
Yes. there are 6 fresh colour schemes to choose from so your Review Tab sits beautifully on your website, complementing your brand.
How do I install the Review Window (multi)?
There are two code snippets required to enable the Review Window. Copy the ’ACTIVATION CODE’ from your dashboard and insert into the code on each page of your website before the tag. Then copy the ‘ID CODE’ snippet relevant to each page and paste into the code where you want the Review Window to appear.
How many Review Windows can I have with a 'multi' account?
You can have an unlimited number of review windows per account.
What is the pricing of the Review Window (multi)?
There’s a subscription for Review Window (multi). A flat-fee for 1-10 Windows of $60 USD per month, then tiered pricing: 1-50, 1-100, 1-200, 1-500+. If you require more than 10 review windows, please contact email@example.com and we'll be happy to offer special pricing.
How do I manage my reviews?
We give you an easy-to-use dashboard from where you can see new reviews before they are published, where you can send review requests to your customers, see the list of customers that have given reviews, and where you can manage your details and payments etc.
How do customers give me a review?
We give you a 'Write Review' page, link found in the dashboard. Send your customers this link so they can write a review. There is also a link to the 'Write Review' page from the review window itself, but it's good to know this address of the actual page to send out to your customers.
How do I collect reviews from my customers?
Approach your customers by any means you can. In your dashboard there is a 'Collect Reviews' link where we make it easy for you to communicate with your clients. We also recommend asking face-to-face, on Facebook, by email, by sms, adding a link on your website to your 'Write Review' page, requesting reviews in your email newsletter. If you have a physical store, put a postcard or sticker at your point of sale directing people to your 'Give Review' page.
How do i know when a customer has given a review?
You receive an email notification when you have a new review. Log in to your dashboard to moderate and then choose to hide or publish. Just log in to your InnovaReviews dashboard every day or so and you see if you have new reviews in your Inbox.
Can fake reviews be posted?
No. When a review is given it does not go online without your approval. You receive a notification each time a review is given, then go to your inbox and choose to publish or not.
How do I deal with negative reviews?
If you receive negative reviews you do not have to publish it. Don’t ignore negative reviews though. You can reply to the reviewer to discuss or settle any dispute. Reviewers will greatly appreciate you caring enough about their comment to reply to them, and might change their opinion due to that.
Do I only publish my best reviews?
We recommend you don’t only publish the best reviews. Just showing 5/5 reviews lacks authenticity to your visitors. Publishing 3/5 reviews and replying to the reviewer with an explanation or justification of why they may have given a lower review will show viewers your transparency and the authenticity of your reviews.
Are all reviews I receive published?
No. You control which reviews are published and which are not.
Can I reply to the reviewer?
Yes, you can reply to the reviewer either publicly or privately. You may want to thank your reviewers or use this function to settle a negative review.
Will my reply to the reviewer be public or private?
You can publish a review and reply privately or publicly. You can also reply privately to the reviewer without publishing the review.
Do I get notified before a new review is published?
Yes. Each time a review is given you receive a notification. The reviews go to your Dashboard Inbox where you can choose to Publish or not.
Will I have review stars in search results?
We have built the Review Tab to a Google recommended format ‘Rich Snippets’ - this tags the reviews as high-quality review content which can earn you the Gold stars in the organic search results pages (SERPs). You will need as many reviews as possible, try to collect at least 30 reviews, but the more the better.
Will reviews on my website help bring more visitors?
Reviews are full of keywords and are unique pieces of content arriving constantly. Keywords and ‘Fresh content’ are recommended by Google so they are great for search engine optimisation (SEO).
Can I see the email address of the reviewer?
Yes. We allow you to see the email address of your reviewer so you can choose to correspond with them directly from your own email system if you like. This also enables you to build a valuable marketing database.
Does my website get the SEO juice?
Yes. Our code snippet is added to your website in thewhich means your website is attributed to owning the review content, with all the keywords and freshness, which benefits your search engine optimisation greatly. We do not duplicate your reviews on any other website either so your content is unique to you.
Why are reviews useful for SEO?
Reviews are unique textual content - this is the core material Google reads to understand your website and uses to rank it against others. The more fresh, keyword rich, relevant and unique content on your website, the better.
How many reviews do I need to improve my ranking?
Google never give exact numbers on anything, but we believe you should aim to collect more than 30 reviews to help your search ranking improve.
Does the Review Window have InnovaReviews branding?
Yes. We have a subtle ‘Powered by InnovaReviews’ label in the bottom right corner of the Review Tab when in the opened state.
Can I remove the InnovaReviews branding of the Review Tab?
Coming soon - you will be able to opt to remove the ‘Powered by InnovaReviews’ label from the Review Tab. This will be a payable option, meaning we will charge a little more for the white label option.
Is there Installation documentation?
Yes, you can find the installation documentation here: email: firstname.lastname@example.org with your request.
Is the Review Tab in an iframe?
Is the Review Window in an iframe?
Yes, the Review Window is contained within and iframe that allows it to be embedded within any page of your website.
Do the Review Tab & Review Window work on mobile devices?
Yes. We have designed the Review Tab and the Review Window to look and work fantastically well on all devices and screen sizes, portrait or landscape.
What payment methods do you support?
For monthly 'in-app' payments we support all major credit cards: Visa, Mastercard, AMEX, Maestro and Discover. We use the highly reputable payment provider 'Stripe'.
Can I pay with PayPal?
We will soon be accepting PayPal as a payment method but it is not currently available.
What’s the commitment?
With InnovaReviews there is no contract to sign and you can cancel your subscription at any time from the ‘Payments’ section of the Dashboard. Payments will be stopped at the end of the subscrption month you are in.
How long is the free trial?
The InnovaReviews free trial is 30 days long.
Do I need a credit card to sign up for a free trial?
No, no credit card required for the free trial. Just sign up for a free trial at: https://www.innovareviews.com/signup
Can I pay the subscription fee monthly or annually?
You can pay monthly, and cancel at anytime. We will cancel your payment for the month following cancellation.
How do I sign up for a plan before, during, or after the free trial?
Select one of our plans above. We’ll be in touch right away to determine pricing and help you choose the right plan for your business.<
What happens at the end of the free trial?
You will be prompted to pay a subscription fee at the end of your free 30 day trial. You can pay online using your credit / debit cards from the Dashboard > Settings > Payments section.
If you do not wish to pay the low subscription fee then your Review Tab or Review Windows will be deactivated and will not appear on your website after 37 days.<
Can I reactivate my account even if my trial has expired?
Yes. If your review products have become deactivated due to your trial expiring, you can still log in to the Dashboard and go to the Payment section, enter your card details and your review product will be reactivated.
Where do I sign up?
Right here: https://www.innovareviews.com/signup